Starbucks’ ‘Open-Door Policy’ Reversal, Explained—Why It Matters
Starbucks, long synonymous with the idea of a "third place" between home and work, has reversed its open-door policy.
Starbucks reverses open-door policy: Buy something or leave
The new code of conduct also bans discrimination or harassment, consumption of alcohol, smoking, drug use, and panhandling in company owned stores.
Starbucks reverses its open-door policy, requiring people to make a purchase if they want to stay
Starbucks is reversing its open-door policy after almost seven years, now requiring that people make a purchase if they want to hang out at its coffee shops or use its restrooms.
Starbucks CEO calls reversal of open-door policy 'practical," will close stores if needed
Earlier this month, the 54-year-old company shared plans to implement a Coffeehouse Code of Conduct where only paying customers can sit in-store or use the restroom — a reversal from its practice of letting anyone in the door. Niccol said the change was made due to feedback from customers and employees.
Starbucks worker says baristas have a ‘panic button’ behind the counter, but it won’t be enough to quell angry customers after open-door policy reversal
Some baristas anticipate an increase in customer altercations due to a new policy requiring an item purchase to use the bathroom or hang out in stores.
Starbucks limits restroom use to paying customers, reversing its open-door policy
Starbucks said the decision aims to address concerns about disruptive behavior while maintaining a welcoming environment for customers.
Starbucks' policy change flushes out a debate over public restroom access
Starbucks ended a 7-year-old policy that invited anyone to hang out in its stores or use its restrooms, regardless of whether ...
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Starbucks Tested Panic Buttons for Staff in 5 US Stores
Starbucks introduces panic buttons and conflict de-escalation training to address customer behavior in U.S. stores.
Starbucks Will Offer Free Refills for Paying Customers… But There’s a Catch
Starbucks is bringing back free refills and a condiment station, but there are few rules to be able to use these services.
Starbucks tested out ‘panic buttons’ in stores to protect baristas against loiterers
Starbucks tested out “panic buttons” at five locations to protect baristas during unsafe situations, the company says. The ...
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Starbucks Reverses Open-Door Policy, Reinstates Pay-to-Visit Restrooms
Starbucks is ending its open-door policy, which allows anyone to use its restrooms or hang out without making a ...
Starbucks brings back condiment bar, free refills for some drinks
Starbucks fans can now get free refills for some drinks — but not all. The coffee chain is also bringing back its self-serve ...
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Starbucks plans to remove 30% of its menu items this year
Starbucks announced plans to cut out 30% of its menu items by later this year on its most recent investor call, according to ...
Starbucks cracks down on freeloaders to reverse sales decline
Effective Monday, Starbucks plans to change that. The world’s largest coffee shop chain is introducing new policies for the roughly 11,000 stores it operates across North America. Free cups of water ...